We strive to ensure customer satisfaction.
Returns:
Items must be returned within 30 days of receipt.
Products must be unused, in original packaging, and in the same condition as received.
Proof of purchase is required for all returns.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status.
If approved, we will initiate a refund to your original method of payment.
Processing time for refunds may vary depending on your payment/card issuer’s policies.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on info@poetik685.com
Shipping:
Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
For further assistance, please contact us at info@poetik685.com